I just got done reading
The Goal: A Process of Ongoing Improvement
by Eliyahu Goldratt. I really liked the book and wanted to share what I took away from it. Spoiler Alert!
It is based in the eighties. Its protagonist, Alex Rogo is a manager of a failing plant that is behind on schedule, loss making and always over-worked. The gist of the story is how Alex turns things around to become a role model for the rest of the plants in his company's division and is promoted as a result to lead the entire division itself all with the help of his Physics professor, Jonah, as a de facto management consultant.
The daily problems faced by Alex are native to the manufacturing industry - labor issues, raw material supply delays, fluctuating raw material prices, process and physical bottlenecks, rising inventory, delinquencies etc. I could really relate to them since it is a problem close to my family. My father owns and runs a manufacturing unit and is currently undertaking major productivity improvements. He is on the shop floor everyday making process changes. I could at times almost visualize my dad in place of Alex who was obsessed with turning things around in the plant.
While I felt that Alex sometimes relied too much on Jonah's advice and that he could somehow sit down and identify the problems himself, once Jonah gave him the pointers Alex left no stone unturned to resolve the issues. An admirable skill that Alex demonstrated was how to get a set of jaded employees really involved and excited about the plant and the company by involving them deeply in solving the problems at hand. Very few managers enlist the participation of their reports to solve large chronic problems. This means employees are mostly at the receiving end of the strategy and can provide very little or unsubstantial input.
Goldratt effectively teaches systems management theories without once making it sound didactic or for lack of a better word, theoretical. If only there were more textbooks like these learning would be so much more fun.
Alex faces problems in his personal life as he is overwhelmed by the work at the plant which is subject to close if it does not perform. But those personal events still stay aligned to Alex's goal and help move the story along.
The Goal could be rewritten to be aligned to fit the state of current world where mobile phones and other technologies have made business simpler but the theory of constraints still apply. All in all a thrilling read but it could have be shorter towards the end.
I recommend - READ IT!